Frequently asked questions
How do I sign-up with kevin.?
Can you provide your services to any type of business?
Is there a sign up fee?
What is the pricing of your services?
Are there any monthly or maintenance fees?
Do the payment fees include VAT?
Is there a cost for the final customer using kevin?
How can I pay kevin invoices?
How are payment fees invoiced?
Is it possible to use kevin. services without any integration?
Which eCommerce platforms does kevin. support?
Do you have a page to test kevin.?
Can I resell kevin. services?
Are there legally enforceable guarantees and obligations on your side?
How will you handle the information received?
Who should I contact if I need technical support?
Who should I contact if I need help concerning additional or new agreements?
How can I reach you on the phone?
Self-service and dashboard
How can I create a new project?
Where can I find the API key for my project integration?
What should I do if I can't find the confirmation e-mail after registering?
Is it possible to edit an already approved project in production mode?
How can I verify the Client ID and the secret code once again?
I received your e-mail, but the link to reset the password or register does not work. It is not active and does not redirect anywhere.
Is it possible to delete test transactions from the dashboard panel?
What is KYC? Why is it required?
When does the KYC process take place?
How does the KYC onboarding process work at kevin.?
Why do I need to complete the KYC Form?
Which Form should I choose: Personal or Business?
What are the KYC documents?
Who is the ultimate beneficial owner?
What happens if the company does not have an Ultimate Beneficial Owner?
Who is the legal representative?
How can I submit a KYC Form?
Can I change information or upload documentation once the form has been submitted?
Can my application be rejected?
How can I verify my identity?
What can I do if my ID verification has failed?
Who is required to verify their identity?
When does an applicant need to present a Power of Attorney?
How do I add a new user?
What are the requirements for my website?
What if the name of company was changed?
What about documents validity date?
What type of documents could be accepted?
What if I do not have a full document, but the most important information is there?
What are the requirements for qualifying documentation?
What about the Apostille and digital signature?
What is the extract from the Company/Trade Registry?
What is the article of association?
Do you need a document showing company structure?
What is a proof of authorized signatures?
What is financial operating license?
What is a proof of IBAN Ownership?
How is the information stored?
What is Know Your Customer (KYC) form and why does the kevin. request it?
How often do you need to fill in the form?
What happens if I fail to fill in the Know Your Customer Form in time?
Why are certain questions included in the form?
How do I fill in the Know Your Customer Form?
Why am I getting an error when trying to add my personal IBAN to the company's account?
Could you add/change my collection account?
Can I add multiple collection accounts for the same website?
Can I change the company and bank account for my website?
Is it possible to use kevin. services with customers outside of EU/EEA?
What banks do you support?
Do you support recurring payments with A2A?
I would like to add the kevin. payment option to my other websites. How can I do this?
How long it takes for payment to be received?
Can I change payment expiration time?
Where can I find reports for EOD settlements?
Who should I contact regarding debt reconciliation reports?
Can you generate and provide a report with all the completed/successful transactions? Would you be able to provide such a report on a regular basis?
In what currencies can reports be provided?
What personal data is sent to kevin. as a payment provider?
Why do end users see kevin. as a payment option? What is it? Should they trust this payment method?
How long will kevin. keep the information received about the end user's account?